At ECOMENZO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

Return Eligibility

You can return most items within 30 days of receiving them for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return

To initiate a return, please contact us through our Contact Us page, and we will guide you through the return process. Once we receive the returned item, we will inspect it and process your refund within 5-7 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to an error on our part.

Damaged or Defective Items

If the product you received is damaged or defective, please contact us immediately, and we will arrange for a replacement or a full refund, depending on your preference. Please keep in mind that personalized or custom-made items may not be eligible for a refund unless they arrive damaged or defective.

Non-Refundable Items

Personalized or custom-made items may not be eligible for a refund unless they arrive damaged or defective. Please ensure you review product details carefully before placing an order for such items.

Refund Process

Once your return is processed, you will receive a full refund for the cost of the product. Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items.

Customer Service

We strive to provide the best customer service possible and will do our best to address any concerns you may have regarding returns or refunds. If you have any questions, feel free to contact us, and our team will assist you promptly.